Customer Service Task Force

Task Force Mission

The citizens of New Orleans should expect, in all city departments and with all city employees, an environment of responsive, effective and respectful customer service that exceeds expectations. The Customer Service Task Force will recommend best practices, innovations and professional development opportunities to create a rewarding culture of public service in City Hall. They will also explore opportunities to empower city employees to create an effective, efficient, innovative and positive work environment to serve the people of New Orleans.

Task Force Recommendations

View the Report

Task Force Members

Co-Chairs

headshot Angela R. Thompson, General Manager, W Hotels

headshot Michael Valentino, Owner, Hotel Management of New Orleans, LLC

Members

  • Gayle Bailey-Gray, Marketing and PR Executive
  • Jonah Bascle, Comedian, Activist
  • Dottie Belletto, Owner, New Orleans Convention Company
  • Chewy Dang, Community Activist
  • John Deveney, Owner, Deveney Communications
  • Melba Ferdinand, Owner, Café Rose Nicaud
  • Lou Good, President, Fiber Seal
  • Jane Jurik, Former Chief of Staff, Councilmember Jackie B. Clarkson
  • Todd Matherne, CEO, Renaissance Publishing
  • Jude Olinger, Founder and CEO, The Olinger Group
  • Kathy Redmann, Owner, Still Perkin' Coffee Shop
  • Dottie Reese, Partner, DMM and Associates
  • Toni Rice, President, New Orleans Multicultural Tourism Network
  • Mark Romig, Vice-President, HCA, Inc.
  • Linda Santi, COO, Neighborhood Housing Service
  • Julie Stagg, Community Activist and Volunteer
  • Laurie Watt, HR Director, Hilton Hotels

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